*** The instructions below are meant for companies who have s stadard residential/small business phone lines from the carriers below. If your company has another vendor, an internal PBX or managed phone system, you'll want to talk to your telephone service provider, phone system vendor, or your IT department. ***
Comcast
Here are the steps:
- Dial *72 if you want all calls to automatically forward. Dial *71 if you only want unanswered calls to forward.
- Dial the 10-digit phone number (including area code) where you want your calls to be forwarded. For example, you'd dial *72-111-222-3333.
- Press the Call button and wait for a confirmation tone and message.
- End the call.
Things to remember with call forwarding:
- You must turn on call forwarding from your Comcast Business Mobile device. You cannot turn it on from another phone or a computer.
- Calls cannot be forwarded to international numbers, only domestic 10-digit numbers, including toll-free numbers.
- If call forwarding is enabled, unanswered calls will not be directed to your mobile device's voicemail.
- Call forwarding does not affect text messages. They will still come through as normal on your mobile device.
Turn off call forwarding
- Dial *73.
- Press the Call button and wait for a confirmation tone.
- End the call.
AT&T
| Feature | Turn On | Turn Off |
| Call Forwarding | Dial *72 or 72#, enter a forwarding number, and wait for the call to answer | Dial *73 or 73# |
| Call Forwarding - Busy Line | Call 800.288.2020 for agent help | Call 800.288.2020 for agent help |
| Call Forwarding - Don't Answer | Call 800.288.2020 for agent help | Call 800.288.2020 for agent help |